energy price increase

Affected by the rise in energy prices?

No worries! Get free help & support from one of our green energy experts.

Ecotricity Contact Details: Number, Email & Opening Hours

Ecotricity logo & calling headset

Are you looking for the Ecotricity Contact number? Having trouble finding out which Ecotricity contact method is the quickest and easiest for you? We've got you covered. In this guide you'll find all the Ecotricity contact numbers, Ecotricity call centre opening hours, and email addresses to get your query solved in no time. Read on to find the contact method that best suits you.


Ecotricity Contact Number UK

There are many ways to contact Ecotricity, but one of the easiest ways is by telephone.

Below we have created a reference table with a list of every Ecotricity contact number. The phone numbers are divided by department and query, allowing you to easily reach the agent that is best suited for answering your specific query when you do decide to call Ecotricity.

Whether you are looking to switch to green energy, to get help with an Ecotricity meter reading, or simply to contact Ecotricity customer service, you can rest assured that there is a dedicated phone number for that.

Let's take a look:

Ecotricity Contact Phone Numbers
Department Ecotricity Phone Number Opening Hours
Customer services 0145 375 6111

Normal Ecotricity Opening Hours (see below)

Bills & meter readings 0145 348 8101 24/7
Ecotricity Prepayment Top-Up 0345 812 4444

24/7

Business customers 0345 600 1994

Normal Ecotricity Opening Hours (see below)

Moving home 0345 555 7500

Normal Ecotricity Opening Hours (see below)

Switch to green energy

Monday - Friday: 8am - 8pm
Saturday: 8.30am - 5pm

Microtricity Solar Export 0345 555 7600

Normal Ecotricity Opening Hours (see below)

Priority Services Register 0345 555 7100

Normal Ecotricity Opening Hours (see below)

Complaints 0145 375 6111

Normal Ecotricity Opening Hours (see below)

Ecotalk 0333 800 5500 Normal Ecotricity Opening Hours (see below)
Gas emergency 0800 111 999 24/7
Power cut 105 24/7

Now that you've got the numbers sorted, let's explore the different departments within Ecotricity dedicated to helping resolve your diverse queries. This step is important as each department has its own unique number, and handles very specific issues.

Read on to learn about these departments, how to call Ecotricity for free, and the hours of operation for Ecotricity’s call centre.

man on phone

Ecotricity Free Contact Number

If you are looking for an Ecotricity free contact number, the good news is that almost all calls to Ecotricity should be free, depending on your calling plan. However, it is important to note that there is no dedicated free Ecotricity contact number as Ecotricity’s phone numbers are all 01 or 03 numbers.

According to phone regulator Ofcom, phone numbers beginning with 01 & 03 are cheaper than 08 numbers but could cost up to 16p per minute if you are calling from a landline. If you are on a prepayment plan for your mobile phone, the cost per minute would depend on your provider.

If you are still concerned about the cost of Ecotricity contact numbers, it's best to get in touch with your phone company to find out if 01 & 03 numbers are included in your calling plan or get a free callback from Selectra.

On the plus side, 01 & 03 numbers are included for free in most UK calling plans.

Therefore, if you are looking to contact Ecotricity by phone, the call will likely be free of charge. If you are looking to contact Ecotricity by email or another method, skip ahead to our section on other Ecotricity contact methods.

Ecotricity Opening Hours

Ecotricity opening hours vary depending on the day of the week. Therefore, it's important to keep this in mind before trying to call Ecotricity, as they could be closed.

To help you keep track of this, we have created a table with the Ecotricity opening hours sorted by day of the week.

Ecotricity Opening Hours
Day of the week Opening Hours
Monday 8:30am – 7:00pm
Tuesday 8:30am – 7:00pm
Wednesday 8:30am – 7:00pm
Thursday 8:30am – 7:00pm
Friday 8:30am – 6:00pm
Saturday 9:00am - 4:00pm
Sunday Closed

Ecotricity Phone Number for Customer Service

If you are looking to speak to an Ecotricity customer service agent, it's best to double-check the number before calling to ensure you receive the help you need.

Ecotricity has many departments, and it's easy to end up in the Ecotricity sales department if you aren't careful. This would be useless if you have a query about your current bill or are looking to complain about a problem with Ecotricity.

As we mentioned in our guide to Ecotricity, the company is known to have an average call wait time of 14:06 minutes. Therefore, to ensure that your query is handled correctly, it's best to call the Ecotricity customer service number only if you have an issue that requires a customer service agent.

Ecotricity customer service number: 0145 375 6111

If you are looking to register a complaint with the renewable energy provider, this is also the best number to call. We also always recommend you request the Ecotricity complaints ID number as proof the complaint has been filed. This will allow you to escalate your complaint to Ofgem at a later date if your complaint is left unresolved.

energy price increase

Affected by the rise in energy prices?

No worries! Get free help & support from one of our green energy experts.

Ecotricity Warm Home Discount

If you are an electricity customer, you could be eligible for a £140 discount on your electricity bills through the Ecotricity Warm Home Discount. The Warm Home Discount is a government programme to end fuel poverty that offers financial assistance to vulnerable customers during the winter months. For this, Ecotricity has a specific department to help you with the registration process.

You can call the Ecotricity Warm Home Discount Number to speak to a representative who can help you sign up, or you can contact the government’s Warm Home Discount advice line directly for more information about the scheme.

Ecotricity Warm Home Discount number: 0345 555 7100
UK Government Warm Home discount number: 0800 731 0214

Ecotricity Pay My Bill

Ecotricity offers many ways to pay your bill depending on your meter type. However, there is a dedicated Ecotricity contact number for paying your electricity bill over the phone.

Ecotricity pay my bill phone number: 0345 555 7 300

This is the same Ecotricity contact number used for other billing-related issues, such as changing your direct debit information when you switch banks.

However, If you simply have a query about your bill, such as how much money you owe, or questions relating to past bills, there is an Ecotricity contact number for automated billing support that is available 24/7 and is not affected by Ecotricity opening hours.

24/7 Ecotricity contact number for bill inquiries: 0145 348 8101

While this number is automated, you can also speak to a live person about your bill by calling the general Ecotricity contact number.

General Ecotricity contact number: 0145 375 6111

Remember to have your 8-digit Ecotricity account number ready before you call. Your account number can be found on your latest Ecotricity bill or via the online account.

money and green bills

Ecotricity Meter Reading Number

There are several different ways to submit your Ecotricity meter readings. You can submit your readings online, through the Ecotricity app, or also over the phone by calling the Ecotricity meter reading number below.

Remember that only those customers without an Ecotricity smart meter need to submit meter readings to the supplier, as smart meters submit readings for you automatically.

Ecotricity contact number for meter readings: 0145 348 8101

This number is automated and is available 24/7.

Ecotricity Smart Meter & Top-up Number

Although you don't have to give meter readings with an Ecotricity smart meter, you may have to top up every once in a while if your meter is in prepayment mode.

Ecotricity makes this easy for you with their dedicated automated top-up line. Customers with regular prepayment meters and those with an Ecotricity smart meter are both welcome to call this line.

Ecotricity Smart Meter / Regular Top-up Number:0345 812 4444

This line is open 24/7 as the service is automated.

Once calling, you will be asked whether you are calling to top up or if you are in need of a VEND code from a previous top-up. If you have an Ecotricity smart meter, your credit should be automatically added to your meter once you have topped up over the phone. Please be aware that it may take 30 minutes or more for your credit to go onto your meter.

box of utilities items

Ecotricity Moving Home Number

If you are moving, it's best to contact Ecotricity the day you move in. For help with the moving process or questions relating to opening and closing your Ecotricity account, there is an Ecotricity contact number specifically for those moving home. This number could also be for you if you are a current customer closing your old account.

Ecotricity moving home number: 0345 555 7500

It's important to note that you would be considered as a new customer if you are moving into a new home but were not previously a customer of Ecotricity. For this case, it's best to use the Ecotricity contact number for new and prospective customers below.

Ecotricity contact number for new and prospective customers: 0808 123 0 123

You can call Ecotricity on this number and a representative can provide you with information on current tariffs and offers, as well as help you to register over the phone as a new customer.

Remember: When moving home, it's important to make sure you properly close your energy account (at your old home) and open a new one at your new home. This practice can help you avoid many pitfalls, such as having the new occupants rack up debt in your name on your old energy account.

If you are a business that is moving, the same information could apply to you. However, in this case, it's best to call the Ecotricity business contact number.

Ecotricity business contact number: 0345 600 1994

Other Ecotricity Contact Methods

If you prefer not to contact Ecotricity by phone due to their long call wait time, you can try one of these other Ecotricity contact methods.

Ecotricity Emergency Contact NumberTo report an electrical emergency or power cut, call 105. For gas emergencies dial 0800 111 999. These lines are open 24/7 and are free to call.

Ecotricity contact address

If you prefer to contact Ecotricity by post, they offer their customers this possibility through a free postage address. This means that you simply have to write the Ecotricity address (below) on the envelope, and the postal service will deliver it for free.

Ecotricity contact address: Freepost ECOTRICITY

Ecotricity contact by email

Ecotricity has several email addresses they operate for those who prefer to contact the green supplier via email.

Ecotricity Contact by Email
General Ecotricity contact email address: home@ecotricity.co.uk
Ecotricity complaints email address: complaints@ecotricity.co.uk
Ecotricity contact email for business customers: business.sales@ecotricity.co.uk
Ecotricity Direct Debit questions: ddreview@ecotricity.co.uk
Microtricity contact email: export@ecotricity.co.uk
Cancel your Ecotricity account via email: cancellations@ecotricity.co.uk
energy price increase

Affected by the rise in energy prices?

No worries! Get free help & support from one of our green energy experts.

Updated on