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Are Ecotricity reviews good?
Yes, on balance. Ecotricity holds a 4.2 out of 5 rating from more than 6,000 Trustpilot reviews, and in 2026 it ranked first for customer service in the independent Citizens Advice star-rating table. Customers praise its genuine green mission and UK-based support; the main criticisms are prices above the cheapest tariffs and occasional billing delays.
That verdict is a real shift from a few years ago, when Ecotricity was better known for long call-waiting times than for its service. The sections below break down the scores, what reviewers actually say, how the tariffs are priced against the Ofgem cap, and how to get in touch.
What is Ecotricity's Trustpilot rating?
On Trustpilot, Ecotricity is rated 4.2 / 5 ("Great") from over 6,000 reviews as of 2026. The distribution is typical of a UK energy supplier: a large block of 5-star ratings, a long tail of 1-star complaints, and comparatively little in between.
A more useful benchmark is the Citizens Advice star rating, which scores suppliers on complaints, call-waiting times, billing accuracy and switch handling rather than voluntary reviews. Ecotricity topped that table in 2026, which is a stronger signal of day-to-day service than the Trustpilot average alone.
What do Ecotricity customers say?
Reviews cluster around a clear set of themes. On the positive side, the green mission and the UK call centres come up again and again; on the negative side, price and the occasional billing error dominate.
- A genuinely green supplier — 100% renewable electricity, no greenwashing;
- Helpful, UK-based customer service teams;
- Money reinvested in building new wind and solar capacity;
- No exit fees, so you can leave at any time.
- Prices sit above the cheapest deals on the market;
- Occasional billing errors and estimated-read disputes;
- Call-waiting times can lengthen during price-change periods;
- Its gas is only partly green — a blend, not 100% renewable.
A representative five-star review captures the loyalty the brand inspires:
I've been with Ecotricity ever since they started supplying homes. They are true to their green principles, the UK support team is genuinely helpful, and I like knowing my money goes towards building new renewable capacity rather than shareholder dividends.
Trustpilot review, 2026
And a typical critical review points to the recurring pain points — price and billing:
I want to support a green supplier, but my bills ran higher than a neighbour on a cheap fixed deal, and it took several calls to correct an estimated reading. Great ethics, but the admin needs to match them.
Trustpilot review, 2026
How green is Ecotricity really?
Ecotricity's core claim stands up: all the electricity it supplies is 100% renewable, generated from wind, solar and hydro, and the company invests heavily in building new generation rather than simply buying certificates. It also markets its electricity as "vegan energy", meaning no animal by-products (such as the abattoir waste used in some biogas) are used in generation — a claim certified by The Vegan Society.
Its green gas is more nuanced. Rather than 100% renewable, Ecotricity supplies a blend of green and fossil gas and offsets the remainder through direct carbon-removal projects in Britain via its Carbon Bank. That is more honest than many "carbon-neutral" gas claims, but it is worth understanding the distinction before you sign up. For the wider context, see our guide to the best green energy providers.
Ecotricity tariffs and prices
Ecotricity keeps its range simple. As of 2026 it offers four main tariffs, all with no exit fees:
- 1 Year Fixed — fixes your unit rates and standing charge for 12 months;
- 1 Year Fixed EV — a time-of-use tariff with cheaper overnight rates for electric-vehicle charging;
- Green Variable — an uncapped variable tariff that tracks the market;
- Pay As You Go — a prepayment option for prepay meters.
Because green generation costs more, Ecotricity's tariffs generally sit at or slightly above the Ofgem price cap rather than undercutting it. The cap sets the maximum a supplier can charge on a standard variable tariff. For the July–September 2026 period, Ofgem's default rates for a typical dual-fuel direct-debit customer are:
| Fuel | Unit rate | Standing charge |
|---|---|---|
| Electricity | 26.11p per kWh | 57.19p per day |
| Gas | 7.33p per kWh | 29.04p per day |
These rates are 13% higher than the previous quarter, according to Ofgem. Ecotricity's own rates vary by region and tariff, so always check a personalised quote before switching.
How to contact Ecotricity
You can reach the Ecotricity team by phone, email or through your online account. Customer support is open Monday to Friday, 9am to 5pm — standard hours in the sector — with extra priority support for customers aged 60 or over, those with a chronic illness or disability, and parents of children under five.
| Channel | Details |
|---|---|
| Phone | 0345 555 7100 |
| [email protected] | |
| Online | Your account on the Ecotricity website |