Green Energy UK reviews: What do the consumers think?

Green Energy UK (GEUK) was the first green energy provider in the UK to sell 100% green electricity and biogas. First launched in 2001, the company is committed to providing clean energy, protecting the environment and UK wildlife. It remains the only green supplier across the UK to supply 100% biogas and often tops polls of best energy suppliers within the industry. But what do the consumers think? Find out in this post!

What tariffs does Green Energy UK offer?

Before we look at the customer reviews, we’ll give you a brief overview of the tariffs and rates available should you decide to take them into account when switching to a green energy provider.

Currently, Green Energy UK offers two fixed price tariffs for domestic customers. That means that you will pay the same for your energy throughout the duration of your contract, even if the wholesale market fluctuates, as it has done in 2021. Both tariffs are available as electricity only or as a dual package - electricity and gas.

For payment, GEUK offers various options, including fixed and variable Direct Debit. The fixed option means you’ll pay an annual energy usage estimate split into 12 equal monthly payments while the variable payment option means you’ll pay for the energy you have used for the month based on meter readings at the end of the month.

Is Green Energy UK a good company?

According to company review website, Trustpilot, GEUK scores very highly among its customers with an average rating of 4.4 out of a maximum of 5. From more than 1,000 reviews about GEUK on the site, nearly three-quarters (72%) rate it as ‘excellent’, while almost 9 out of ten (87%) consumers say it is either ‘excellent’ or ‘great’.

Just like any company, there are always lessons to learn, particularly from feedback given by customers. For Green Energy UK, some of the key areas to work on to increase customer satisfaction even further include:

• Fixing issues with the smart meter rollout;
• Responding quickly to customer enquiries (although in fairness, GEUK does respond to every comment made).

To review in a succinct manner the positives and negatives of Green Energy UK, you can see the table below:

Green Energy UK Pros & cons

Pros of Green Energy UK

• 100% renewable electricity
• Offers 100% biogas
• Protects wildlife

Cons of Green Energy UK

• Their biogas is not Vegan
• No Warm Home Discount
• App is slow & buggy

Green Energy UK customer reviews 2021

The best way to analyse whether a company is good or not is to hear from other clients. In this section, you can read some of the comments made by Green Energy UK customers in 2021 and see for yourself if they are happy with their green supplier.

A great company to work with - sound ethics, very responsive to any queries, with bills that are clear and comprehensible. We're very happy that we've chosen GEUK as our green energy supplier for our small business.

Trustpilot

GEUK have been brilliant ever since we transferred across to them. They respond quickly and efficiently when I contact them for information or if I have a query. I have tried a few providers of green energy. They are the first that have offered green electricity and gas! They are deserving of the 5 stars!

Trustpilot

I have only been with this company for a short while, but being in receipt of their actions I am wedded to them. Their pricing is so fair and their customer care is outstanding, nothing is too much trouble for them. They are considerate, friendly and extremely, extremely efficient. It makes such a difference I would thoroughly recommend this company.

Trustpilot

Is there any negative feedback?

When looking at the feedback from customers, the issue of pricing sometimes appears. However, as we all become more conscious about how to do our part to reduce climate change and overcome the problems created by global warming, many customers say they are happy to pay slightly more to a company that is ethical and looks after the environment. Here are a couple of examples:

I signed up with this supplier in their very early days and have throughout found them responsive and reliable in their communications. They are not the cheapest, but when ethics drives one's choices, they are the best.

Trustpilot

Green Energy has been great, no complaints at all. We picked them even when they were a bit more expensive than others because of the true green gas.

Trustpilot

Does Green Energy UK have good customer service?

Although the company does not offer a live chat option on its website, there are a number of ways to contact customer service - via phone, email, or even sending post in the mail to the company’s address in Hertfordshire.

Customer service is available from 8am until 5pm on weekdays. For non-urgent enquiries or out-of-hours enquiries, GEUK encourages customers to visit the FAQs section of the website to find out more information. A sign of positive customer attention is replying to messages, and the company does that on Trustpilot, making the effort to respond to every piece of feedback given.

The proactive approach to communicating with customers is appreciated, with online comments such as:

I am so glad that I moved to GEUK, the customer service is great and better than any company that I have previously used. They have been so helpful in everything I have spoken to them. I also love that they do both renewable energy for gas and electricity as most other company’s just tend to do electricity.

Trustpilot

I’ve been able to speak with a customer service agent either using chat or directly when I’ve ever had any issues which has only been a couple of times and the service has been first class.

Trustpilot

Fair prices, excellent customer service and the reassurance that the energy we pay for is as green as it can be. We shall stick with Green Energy.

Trustpilot

How happy are Green Energy staff?

As a company that prides itself on working towards improving the environment and tackling global warming, and one that customers are pleased with in terms of ethics, it should come as no surprise that staff at the company seem happy to be working at Green Energy UK.

While the sample size is small, on Glassdoor, feedback is positive from employees who have worked at the company.

It has a 5-star rating, with comments in the site including feedback such as: “Everyone was extremely welcoming and helpful.”

How to contact Green Energy UK?

If you have decided to switch energy providers, you can find the contact details for Green Energy UK below.

In the table, we have detailed the main Green Energy UK contact methods.

Green Energy UK Contact Methods
Telephone: 01 9204 86156
Email: [email protected]
Online Account: Here

The company also has the Green Energy UK app for mobile users which was developed in 2020. The app is available on Apple & Android devices.

Green Energy UK emergency contact numbersAre you already a Green Energy UK customer and have an emergency? Don’t worry! The company provides emergency numbers should you need to contact them.
Gas Emergency: 0800 111 999 (freephone, lines open 24/7)

Electrical emergency or power cut: 105 (free to call from most landline and mobile numbers, lines open 24/7)