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Pure Planet Contact Number: App, Login & Email Address

Pure Planet Contact

Trying to contact Pure Planet energy but can't seem to find the Pure Planet contact number anywhere? You are not alone! In this handy guide, we break down all the Pure Planet contact methods. These include using your Pure Planet login to receive help online and over the Pure Planet app. Read on to learn more.


Pure Planet Contact Number UK

man on phone

What is the Pure Planet contact number? Does Pure Planet have a phone number? You are not alone in asking these questions.

In fact, we had the same questions when writing this article!

If you can't seem to find the Pure Planet contact number, you're not going crazy. It just so happens that there is no Pure Planet contact number because Pure Planet energy is an online-only green energy supplier. That's right, they're 100% digital.

This means there is absolutely no way to contact Pure Planet energy by phone, but have no fear. In this guide, we break down all the Pure Planet contact methods, and we'll help you understand what options you have at your disposal to contact Pure Planet energy.

Read on to learn how to contact Pure Planet energy & take full advantage of your Pure Planet online account.

How Do I Contact Pure Planet

Now that you know that there is no Pure Planet contact number, you may be having second thoughts about the renewable energy supplier or wondering how you can contact Pure Planet if they have no telephone number.

Well, you're in luck! There are 3 different Pure Planet contact methods that you can use to get help with your green energy query.

The 3 Pure Planet contact methods are:

  1. Using the Pure Planet app or online account to reach out.
  2. Using social media to contact Pure Planet.
  3. Using Email or letter to contact Pure Planet.

Below we break down these 3 Pure Planet contact methods in more detail.

Not havng a call center is method for sutainable development. Pure Planet is able go 100% virtual and reduce its carbon footprint and help the environment!

Pure Planet Login via Online Account

As Pure Planet energy is a 100% digital company, customers will need to rely heavily on the online account to handle any matters relating to their account. In fact, there are two ways to manage your account online:

  • via the Pure Planet website
  • via the Pure Planet app

The Pure Planet App is free to download on Apple & Android devices.

Money and green bills

To access your online account via the Pure Planet energy website, you'll need to first log in using your Pure Planet login credentials. Your Pure Planet login credentials can also be used to manage your account via the Pure Planet app. Both ways allow you to access your online account, submit meter readings, ask questions and contact the Pure Planet customer service team.

If your main goal is to use the online account as a Pure Planet contact method, you're on the right track. This is the quickest way to contact the company as there is no Pure Planet contact number for doing so over the phone.

However, to speak to a live person, you will have to go through their automated chatbot: WattBot. The Pure Planet WattBot is available through the Pure Planet app and through your online account on the website and can put you in contact with the support team.

Below we explain how to use the Pure Planet WattBot.

energy price increase

Affected by the rise in energy prices?

No worries! Get free help & support from one of our green energy experts.

Pure Planet contact using WattBot

If you need to contact Pure Planet energy to speak with a customer service representative, one way to do so is using the automated chatbot called WattBot. While the Pure Planet WattBot is an automated assistant, the chatbot can help you answer many different queries, such as, "How do I make a complaint?"

However, you can also ask WattBot to speak to a member of the Pure Planet customer service team, and it will notify the team to contact you regarding your query.

To access the Pure Planet WattBot, you need your Pure Planet login to access the online account. Once you've got your online account open, in the menu bar, click "Help" and then "Ask a Question." You can then ask your questions directly to WattBot.

If WattBot isn't able to help you with your query, it will place you in contact with a Pure Planet customer service agent. The website mentions that WattBot is the fastest Pure Planet contact method available to customers.

Please note that the Pure Planet WattBot is available 24/7. However, if you want to use WattBot to contact Pure Planet customer service, the live team is only available Monday to Friday, 9am - 5pm.

Pure Planet Contact Via Social Media

energy bills, light bulb, & green leaves

While using social media may seem like a weird way to contact your energy provider, it's actually quite useful, especially when there is no Pure Planet contact number for dealing with queries by phone. For this reason, Pure Planet has customer support teams available to assist you via Facebook and Twitter.

To contact Pure Planet energy via Facebook, you simply navigate to the company's Facebook page and use Facebook Messenger to start a chat. A live agent will get back to you regarding your query.

With Twitter, you simply need to navigate to the messages section where you can send a private, direct message to the company.

Please note that Pure Planet customer service may ask you to confirm some personal information.

Pure Planet Email Address

The last Pure Planet contact method we detail in this guide is via letter & email.

If you prefer not to fool with an online account, you can send a message to the company via the dedicated Pure Planet email address list below. Depending on your needs, there are two Pure Planet contact email addresses, and we have included them both here to help you choose the best fit for your query.

Pure Planet Contact Address

While this isn't technically a Pure Planet contact method that the company endorses, as it's nowhere on their website, we still believe that you can send the company a good old fashioned letter if you choose to.

Please see the Pure Planet contact address below:

Pure Planet Ltd
Cramer House
The Square, Lower Bristol Road
Bath Somerset
BA2 3BH

Pure Planet Contact for Customer Service & Support

If you need to contact Pure Planet Customer Service, the quickest way to do so is by using the Pure Planet WattBot.

To use WattBot, you will first need to use your Pure Planet login credentials to access your online account, as WattBot is only available after logging in.

For more information on contacting Pure Planet customer service via WattBot, see our section on "Pure Planet contact using WattBot".

Pure Planet Moving Home Contact

box of utilities items

If you are moving home and you need to contact Pure Planet for questions or assistance, there is a dedicated Pure Planet moving home section on the website that can help you.

Pure Planet knows that people who move into homes supplied by them often have trouble making contact as there is no dedicated Pure Planet contact number available. For this reason, the company offers anyone who moves into a house previously supplied by Pure Planet a £25 discount off their electricity bill when they use the Pure Planet moving home page one their website to register.

If you are a current customer with Pure Planet moving home is a breeze. Simply use your Pure Planet login to access your online account. Once logged in, click on the account icon or menu button and click "move out". They will guide you through the rest.

Contact for a Pure Planet Smart Meter

Smart meters are a great way to monitor your energy usage to help reduce your carbon footprint and climate change in the UK. If you are looking for Pure Planet contact details because you have a question about your smart meter or would like to request a Pure Planet Smart meter, the quickest way to contact Pure Planet is through The Pure Planet WattBot. You can read more about this in our section on WattBot, above.

Not all customers are able to have a Pure Planet smart meter installed as the company is rolling out the smart meters by region.

Please note that if you are eligible to have a Pure Planet smart meter installed, Pure Planet will contact you with the details

If you have a first-generation smart meter that was installed by another company, you may still need to submit Pure Planet meter readings as the smart meter may have lost smart functionality. You can submit Pure Planet meter readings via the online account and Pure Planet app.

Contacting Pure Planet Complaints

Finally, if you are looking for a way to register your Pure Planet complaints, the best way is by using the online account or the Pure Planet app. To use either of these methods, you’ll first have to sign in with your Pure Planet login. One you are signed in, navigate to “Get help and support” and then click “I’d like to make a complaint”.

If you don't know your Pure Planet login information, or don't feel like signing in, you can also submit Pure Planet complaints via this online complaint form.

energy price increase

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